Privacy Policy

Last updated on: June 11, 2025

Welcome! Thanks for visiting Coinhub, a digital asset platform. Use of the words “Coinhub,” “we,” “us,” or “our” refer to any or all Coinhub entities and their affiliates. This Privacy Policy explains what Personal Information (as defined below) we collect, why we collect it, how we use and disclose it, your choices, any rights you may have, and how you can contact us about our privacy practices. By continuing to use Coinhub, you agree to this Privacy Policy. This Privacy Policy does not apply to third-party websites, products, or services, even if we provide links to them or they link to us.

Your privacy matters to us so whether you are new to Coinhub or a long-time customer, please do take the time to get to know and familiarize yourself with our policies and practices. If you are a job applicant, please refer to our separate Applicant Privacy Statement. Feel free to print and keep a copy of this Privacy Policy, but please understand that we reserve the right to change any of our policies and practices at any time in our sole discretion. But don’t worry, you can always find the latest version of this Privacy Policy here on this page.

NOTICE TO CALIFORNIA RESIDENTS
Notice at Collection: We collect the categories of Personal Information listed below under “Personal Information We Collect.” We collect this information so that we can best serve you, including to fulfill your requests and to share offers that we think you may be interested in. A more detailed description of these purposes is described below under “The Business and Commercial Purposes for Which We Collect and Use Your Personal Information.” For more information on your privacy rights, please see “California Privacy Rights” below.

ENTITIES YOU ARE ENGAGING WITH
This table below describes which Coinhub entity or entities you are engaging with, which determines the means and purposes of processing your Personal Information. If you are a customer based in the European Economic Area, please stop reading and go to this Privacy Policy, which will identify the Coinhub entities you are engaging with and how they use your Personal Information.

1. Personal Information We Collect

Overview
Personal information typically means information that identifies or is reasonably capable of identifying an individual, directly or indirectly, and information that relates to, describes, is reasonably capable of being associated with or could reasonably be linked to an identified or reasonably identifiable individual. For the purposes of this Privacy Policy, only the definition of personal information from the applicable law of your legal residence will apply to you and be deemed your “Personal Information.”

Personal Information we collect from you
We may collect the following categories of Personal Information directly from you:

Identification Information, such as name, email, phone number, postal address, and/or government-issued identity documents;
Commercial Information, such as trading activity, order activity, deposits, withdrawals, account balances;
Financial Information, such as bank account information, routing number;
Correspondence, such as information that you provide to us in correspondence, including account opening and customer support;
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information, such as images and videos collected for identity verification, audio recordings left on answering machines;
Biometric Information, such as scans of your face geometry extracted from identity documents;
Professional or Employment-related Information, such as job title, source of wealth;
Institutional Information, such as for institutional customers, we may collect additional information, including: institution’s legal name, Employer Identification Number (“EIN”) or any comparable identification number issued by a government, and proof of legal existence (which may include articles of incorporation, certificate of formation, business license, trust instrument, or other comparable legal document); and
Sensitive Personal Information, such as government-issued identification numbers (which may include Social Security Number or equivalent, driver’s license number, passport number).

Personal Information we collect automatically
We may collect the following categories of Personal Information automatically through your use of our services:

Online Identifiers, such as IP address; domain name;
Device Information, such as hardware, operating system, browser, screen size; and
Usage Data, such as system activity, internal and external information related to Coinhub pages that you visit, clickstream information

Our automatic collection of Personal Information may involve the use of Cookies, described in greater detail below.

Personal Information we collect from third parties
We may collect and/or verify the following categories of Personal Information about you from Third Parties:

Identification Information, such as name, email, phone number, postal address;
Financial Information, such as bank account information, routing number;
Transaction Information, such as public blockchain data (bitcoin, ether, and other Digital Assets are not truly anonymous.
We, and any others who can match your public Digital Asset address to other Personal Information about you, may be able to identify you from a blockchain transaction because, in some circumstances, Personal Information published on a blockchain (such as your Digital Asset address and IP address) can be correlated with Personal Information that we and others may have. Furthermore, by using data analysis techniques on a given blockchain, it may be possible to identify other Personal Information about you;
Credit and Fraud Information, such as credit investigation, credit eligibility, identity or account verification, fraud detection, or as may otherwise be required by applicable law;
Sensitive Personal Information, such as government identification numbers (which may include Social Security Number or equivalent, driver’s license number, passport number); and
Additional Information, as permitted by law or required to comply with legal obligations, which may include criminal records or alleged criminal activity, or information about any person or corporation with whom you have had, currently have, or may have a financial relationship.
Personal Information you provide during the registration process may be retained, even if your registration is left incomplete or abandoned.

Combination of Personal information

Please note that we may combine Personal Information that we receive from various sources. For example, we may combine Personal Information that we receive from third parties with Personal Information we already have about you. We use, disclose, and protect combined Personal Information as described in this Privacy Policy.

2. The Business and Commercial Purposes for Which We Collect and Use Your Personal Information

Personal information typically means information that identifies or is reasonably capable of identifying an individual, directly or indirectly, and information that relates to, describes, is reasonably capable of being associated with or could reasonably be linked to an identified or reasonably identifiable individual. For the purposes of this Privacy Policy, only the definition of personal information from the applicable law of your legal residence will apply to you and be deemed your “Personal Information.”

Personal Information we collect from you
We may collect the following categories of Personal Information directly from you:

Identification Information, such as name, email, phone number, postal address, and/or government-issued identity documents;
Commercial Information, such as trading activity, order activity, deposits, withdrawals, account balances;
Financial Information, such as bank account information, routing number;
Correspondence, such as information that you provide to us in correspondence, including account opening and customer support;
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information, such as images and videos collected for identity verification, audio recordings left on answering machines;
Biometric Information, such as scans of your face geometry extracted from identity documents;
Professional or Employment-related Information, such as job title, source of wealth;
Institutional Information, such as for institutional customers, we may collect additional information, including: institution’s legal name, Employer Identification Number (“EIN”) or any comparable identification number issued by a government, and proof of legal existence (which may include articles of incorporation, certificate of formation, business license, trust instrument, or other comparable legal document); and
Sensitive Personal Information, such as government-issued identification numbers (which may include Social Security Number or equivalent, driver’s license number, passport number).

Personal Information we collect automatically
We may collect the following categories of Personal Information automatically through your use of our services:

Online Identifiers, such as IP address; domain name;
Device Information, such as hardware, operating system, browser, screen size; and
Usage Data, such as system activity, internal and external information related to Coinhub pages that you visit, clickstream information

Our automatic collection of Personal Information may involve the use of Cookies, described in greater detail below.

Personal Information we collect from third parties
We may collect and/or verify the following categories of Personal Information about you from Third Parties:

Identification Information, such as name, email, phone number, postal address;
Financial Information, such as bank account information, routing number;
Transaction Information, such as public blockchain data (bitcoin, ether, and other Digital Assets are not truly anonymous.
We, and any others who can match your public Digital Asset address to other Personal Information about you, may be able to identify you from a blockchain transaction because, in some circumstances, Personal Information published on a blockchain (such as your Digital Asset address and IP address) can be correlated with Personal Information that we and others may have. Furthermore, by using data analysis techniques on a given blockchain, it may be possible to identify other Personal Information about you;
Credit and Fraud Information, such as credit investigation, credit eligibility, identity or account verification, fraud detection, or as may otherwise be required by applicable law;
Sensitive Personal Information, such as government identification numbers (which may include Social Security Number or equivalent, driver’s license number, passport number); and
Additional Information, as permitted by law or required to comply with legal obligations, which may include criminal records or alleged criminal activity, or information about any person or corporation with whom you have had, currently have, or may have a financial relationship.
Personal Information you provide during the registration process may be retained, even if your registration is left incomplete or abandoned.

Combination of Personal information

Personal Information we collect from you
We may collect the following categories of Personal Information directly from you:

Identification Information, such as name, email, phone number, postal address, and/or government-issued identity documents;
Commercial Information, such as trading activity, order activity, deposits, withdrawals, account balances;
Financial Information, such as bank account information, routing number;
Correspondence, such as information that you provide to us in correspondence, including account opening and customer support;
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information, such as images and videos collected for identity verification, audio recordings left on answering machines;
Biometric Information, such as scans of your face geometry extracted from identity documents;
Professional or Employment-related Information, such as job title, source of wealth;
Institutional Information, such as for institutional customers, we may collect additional information, including: institution’s legal name, Employer Identification Number (“EIN”) or any comparable identification number issued by a government, and proof of legal existence (which may include articles of incorporation, certificate of formation, business license, trust instrument, or other comparable legal document); and
Sensitive Personal Information, such as government-issued identification numbers (which may include Social Security Number or equivalent, driver’s license number, passport number).

Personal Information we collect automatically
We may collect the following categories of Personal Information automatically through your use of our services:

Online Identifiers, such as IP address; domain name;
Device Information, such as hardware, operating system, browser, screen size; and
Usage Data, such as system activity, internal and external information related to Coinhub pages that you visit, clickstream information

Our automatic collection of Personal Information may involve the use of Cookies, described in greater detail below.

Personal Information we collect from third parties
We may collect and/or verify the following categories of Personal Information about you from Third Parties:

Identification Information, such as name, email, phone number, postal address;
Financial Information, such as bank account information, routing number;
Transaction Information, such as public blockchain data (bitcoin, ether, and other Digital Assets are not truly anonymous.
We, and any others who can match your public Digital Asset address to other Personal Information about you, may be able to identify you from a blockchain transaction because, in some circumstances, Personal Information published on a blockchain (such as your Digital Asset address and IP address) can be correlated with Personal Information that we and others may have. Furthermore, by using data analysis techniques on a given blockchain, it may be possible to identify other Personal Information about you;
Credit and Fraud Information, such as credit investigation, credit eligibility, identity or account verification, fraud detection, or as may otherwise be required by applicable law;
Sensitive Personal Information, such as government identification numbers (which may include Social Security Number or equivalent, driver’s license number, passport number); and
Additional Information, as permitted by law or required to comply with legal obligations, which may include criminal records or alleged criminal activity, or information about any person or corporation with whom you have had, currently have, or may have a financial relationship.
Personal Information you provide during the registration process may be retained, even if your registration is left incomplete or abandoned.

Combination of Personal information

4. Cookies

individual, directly or indirectly, and information that relates to, describes, is reasonably capable of being associated with or could reasonably be linked to an identified or reasonably identifiable individual. For the purposes of this Privacy Policy, only the definition of personal information from the applicable law of your legal residence will apply to you and be deemed your “Personal Information.”

Personal Information we collect from you
We may collect the following categories of Personal Information directly from you:

Identification Information, such as name, email, phone number, postal address, and/or government-issued identity documents;
Commercial Information, such as trading activity, order activity, deposits, withdrawals, account balances;
Financial Information, such as bank account information, routing number;
Correspondence, such as information that you provide to us in correspondence, including account opening and customer support;
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information, such as images and videos collected for identity verification, audio recordings left on answering machines;
Biometric Information, such as scans of your face geometry extracted from identity documents;
Professional or Employment-related Information, such as job title, source of wealth;
Institutional Information, such as for institutional customers, we may collect additional information, including: institution’s legal name, Employer Identification Number (“EIN”) or any comparable identification number issued by a government, and proof of legal existence (which may include articles of incorporation, certificate of formation, business license, trust instrument, or other comparable legal document); and
Sensitive Personal Information, such as government-issued identification numbers (which may include Social Security Number or equivalent, driver’s license number, passport number).

Personal Information we collect automatically
We may collect the following categories of Personal Information automatically through your use of our services:

Online Identifiers, such as IP address; domain name;
Device Information, such as hardware, operating system, browser, screen size; and
Usage Data, such as system activity, internal and external information related to Coinhub pages that you visit, clickstream information

Our automatic collection of Personal Information may involve the use of Cookies, described in greater detail below.

Personal Information we collect from third parties
We may collect and/or verify the following categories of Personal Information about you from Third Parties:

Identification Information, such as name, email, phone number, postal address;
Financial Information, such as bank account information, routing number;
Transaction Information, such as public blockchain data (bitcoin, ether, and other Digital Assets are not truly anonymous.
We, and any others who can match your public Digital Asset address to other Personal Information about you, may be able to identify you from a blockchain transaction because, in some circumstances, Personal Information published on a blockchain (such as your Digital Asset address and IP address) can be correlated with Personal Information that we and others may have. Furthermore, by using data analysis techniques on a given blockchain, it may be possible to identify other Personal Information about you;
Credit and Fraud Information, such as credit investigation, credit eligibility, identity or account verification, fraud detection, or as may otherwise be required by applicable law;
Sensitive Personal Information, such as government identification numbers (which may include Social Security Number or equivalent, driver’s license number, passport number); and
Additional Information, as permitted by law or required to comply with legal obligations, which may include criminal records or alleged criminal activity, or information about any person or corporation with whom you have had, currently have, or may have a financial relationship.
Personal Information you provide during the registration process may be retained, even if your registration is left incomplete or abandoned.

Combination of Personal information

Privacy Policy

1. Personal Information We Collect

2. The Business and Commercial Purposes for Which We Collect and Use Your Personal Information

3. How We Share Your Personal Information

4. Cookies