Articles in this section
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What other tips do you recommend for keeping my account safe?
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What if I change devices or IP address? Will that impact my account?
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Can I restrict or temporarily lock my account?
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What notifications will I receive related to account security?
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How does Coinhub Exchange store and protect my funds?
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Can I whitelist wallet addresses for crypto withdrawals?
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How do I secure my Coinhub Exchange account?
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What is Two-Factor Authentication (2FA) and how do I enable it?
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What should I do if I notice suspicious activity on my account?
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What is Authy and how do I set it up for my account?
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How do I use 2FA with my new phone device/number?
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What is an Approved Address?
Can I restrict or temporarily lock my account?
Yes. If you suspect your account has been compromised or if you just want to temporarily pause access, you can request a temporary account lock by contacting our support team.
During a lock, all trading and withdrawal activity is paused. Once your identity is confirmed, the account can be reactivated. This is a helpful safeguard in urgent situations.